บทสนทนาประสา UX กับ AI
กำลังเป็นที่นิยมของวงการถาม-ตอบของ openAI อัจฉริยะ อย่างเจ้า ChatGPT คนที่ได้ลองเล่นดูแล้วก็รู้สึกทึ่งกับความฉลาดของ AI ตนนี้มากๆ นอกจากจะตอบคำถามแล้วยังเป็นบทสนทนาแนวแนะนำเหมือนมีคนกำลังตอบเราอยู่จริงๆ
ในฐานะ UX Designer เลยขอลองตั้งคำถามที่เกี่ยวข้องกับสายงานนี้มาฝากกันดู แต่ละคำตอบบอกเลยว่ามีประโยชน์มากๆ
me: UX กับ UI ต่างกันยังไง?
🤖:
User experience (UX) and user interface (UI) are two terms that are often used interchangeably, but they actually refer to two different aspects of the design of a product or service.
UX design is concerned with the overall experience of the user when interacting with a product or service. It involves researching, testing, and prototyping to ensure that the product is intuitive, easy to use, and enjoyable for the user.
UI design, on the other hand, is focused specifically on the design of the user interface, which is the visual and interactive elements of a product or service. This includes things like the layout, buttons, and text fields that the user interacts with.
In summary, UX design is concerned with the overall experience of using a product or service, while UI design focuses on the design of the user interface itself. Both are important for creating effective and enjoyable products and services.
me: UX Framework มีอะไรบ้างนะ?
🤖:
There is no one-size-fits-all approach to UX design, and different designers and teams may use different frameworks and methodologies. However, some common UX design frameworks include:
- The Double Diamond model, which divides the design process into four phases: Discover, Define, Develop, and Deliver.
- The Design Thinking framework, which involves empathizing with users, defining their needs, ideating solutions, prototyping, and testing.
- The Lean UX approach, which emphasizes rapid experimentation and iteration in order to quickly identify and validate design solutions.
- The Agile UX methodology, which combines agile software development principles with UX design in order to create a more iterative and user-centered design process.
These are just a few examples of UX design frameworks, and there are many others that can be used depending on the specific needs of the project and the team.
me: Agile UX คืออะไรนะ?
🤖:
The Agile UX methodology is an approach to UX design that combines agile software development principles with user-centered design. Agile development is a method of software development that emphasizes collaboration, iteration, and flexibility. In the context of UX design, Agile UX involves involving users and stakeholders in the design process, and using an iterative and incremental approach to design in order to quickly test and validate design solutions.
Some key principles of Agile UX include:
- Collaboration: Agile UX involves involving users, stakeholders, and other team members in the design process, and fostering a culture of collaboration and communication.
- Iteration: Agile UX emphasizes testing and iteration in order to quickly identify and validate design solutions. This can involve techniques such as rapid prototyping, user testing, and feedback from stakeholders.
- Flexibility: Agile UX recognizes that design requirements and solutions can change over time, and emphasizes the need for flexibility and adaptability in order to respond to these changes.
- Value: Agile UX focuses on delivering value to users and stakeholders, and on creating designs that are useful, usable, and desirable.
Overall, the Agile UX methodology is focused on creating a more collaborative, iterative, and user-centered design process, and can be a useful approach for projects that require flexibility and rapid iteration.
me: ได้ยินคำว่า Empathy กันบ่อยมากๆในกระบวนการ UX คิดเห็นยังไงกับสิ่งนี้?
🤖:
Empathy is an important concept in UX design. Empathy is the ability to understand and share the feelings of another person. In the context of UX design, empathy involves being able to understand the needs, goals, and motivations of the users of a product or service, and designing the product in a way that meets those needs and goals.
Having empathy for the user is important because it allows the designer to create a product or service that is intuitive, easy to use, and enjoyable for the user. By understanding the user’s perspective and needs, the designer can create a design that is more effective and tailored to the user’s needs.
There are many ways to develop empathy for users in UX design. This can include conducting user research, such as user interviews and surveys, to understand the user’s perspective and needs. It can also involve using empathy maps and other tools to visualize the user’s experience and needs. Additionally, designers can practice empathy by putting themselves in the user’s shoes and trying to understand how the user might feel and think when using the product or service.
me: แล้ว UX กับ CX ล่ะต่างกันยังไง ?
🤖:
User experience (UX) and customer experience (CX) are two related but distinct concepts in the field of design.
UX design is concerned with the overall experience of the user when interacting with a product or service. It involves researching, testing, and prototyping to ensure that the product is intuitive, easy to use, and enjoyable for the user. UX design focuses on the user’s interaction with a specific product or service, and is typically carried out by UX designers.
Customer experience, on the other hand, is a broader concept that encompasses the entire experience of the customer with a company or brand. This includes not only the product or service itself, but also things like customer service, marketing, and other interactions that the customer has with the company. CX design is focused on creating a positive and seamless experience for the customer across all touchpoints with the company.
In summary, UX design focuses on the user’s experience with a specific product or service, while CX design focuses on the overall experience of the customer with a company or brand. While the two are related, they are not the same thing, and UX and CX designers often work together to create a positive and seamless experience for users and customers.
me: แล้ว UX สำคัญมั้ยในทศวรรษนี้?
🤖:
UX design is becoming increasingly important in this decade, as more and more companies are recognizing the value of providing a positive and seamless user experience for their customers. In today’s competitive business landscape, having a well-designed and easy-to-use product or service can be a key differentiator for companies, and can help them to attract and retain customers.
In addition, the proliferation of mobile devices and the rise of the Internet of Things (IoT) are creating new challenges and opportunities for UX designers. With the increasing use of mobile devices, designers must create user experiences that are tailored to small screens and touch interfaces. At the same time, the growth of the IoT is creating new opportunities for designers to create user experiences that are integrated across multiple devices and platforms.
Overall, UX design is becoming increasingly important in this decade, as companies seek to create effective and enjoyable products and services for their customers. By understanding the needs and goals of their users, UX designers can help to create user experiences that are intuitive, easy to use, and enjoyable, and that provide value to both users and businesses.
me: แต่ทำไมหลายๆบริษัทโดยเฉพาะพวก Tech Company ยังดูเหมือนไม่ค่อยให้ความสำคัญ
🤖:
There are many reasons why some tech companies may not focus on user experience. In some cases, these companies may prioritize other factors, such as speed, functionality, or cost, over user experience. For example, some tech companies may prioritize launching a product or service quickly, or may be focused on creating a product with a lot of features, even if those features are not necessarily easy to use.
In other cases, companies may not prioritize user experience because they do not have a UX design team, or because they do not have the resources or expertise to invest in UX design. Additionally, some companies may not recognize the value of UX design, and may not see the benefits of investing in user experience.
Overall, there are many reasons why some tech companies may not focus on user experience, and these reasons can vary depending on the specific company and the context in which it operates.
me: แนะนำหนังสือสำหรับ UX ผู้เริ่มต้นหน่อยสิ
🤖: ได้สิ นี่เลย
Here are a few UX books that may be helpful for beginners:
- Don’t Make Me Think, Revisited: A Common Sense Approach to Web Usability, by Steve Krug
- Designing for Interaction: Creating Smart Applications and Clever Devices, by Dan Saffer
- About Face: The Essentials of Interaction Design, by Alan Cooper, Robert Reimann, and David Cronin
- The Elements of User Experience: User-Centered Design for the Web, by Jesse James Garrett
- Designing Web Interfaces: Principles and Patterns for Rich Interactions, by Bill Scott and Theresa Neil
These books provide a good introduction to the principles and practices of UX design, and they cover a wide range of topics including usability, user-centered design, interaction design, and web design. They are written in a clear and concise style, and they include many examples and case studies to illustrate key concepts and ideas.
me: สุดท้ายนี้อยากฝากอะไรถึงคนทีอยากมาทำงานเป็น UX Designer?
🤖:
If you are interested in becoming a UX designer, there are a few things you should know. First, UX design is a dynamic and exciting field that is constantly evolving, and it offers many opportunities for personal and professional growth. As a UX designer, you will have the opportunity to create products and services that are intuitive, easy to use, and enjoyable for users, and that can make a real difference in people’s lives.
To become a UX designer, you will need to have a combination of technical and creative skills, as well as a strong understanding of user needs and behaviors. You will need to be able to use design tools and software, such as Sketch, Adobe XD, and InVision, to create wireframes, prototypes, and other design artifacts. You will also need to have good communication and collaboration skills, in order to work effectively with other team members and stakeholders.
In terms of education and training, there are many different paths to becoming a UX designer. Some UX designers have a degree in a relevant field, such as design, human-computer interaction, or psychology, while others may have a degree in a different field and have later pursued UX design through training or self-study. There are also many online courses, bootcamps, and other training programs that can help you to learn the skills and knowledge needed to become a UX designer.
Overall, becoming a UX designer can be a rewarding and challenging career, and it offers many opportunities for personal and professional growth. If you are interested in becoming a UX designer, there are many resources and opportunities available to help you learn the skills and knowledge needed to succeed in this field.
จบแล้วครับสำหรับการชวน AI มาพูดคุยเกี่ยวกับเรื่องราว UX ในส่วนของคำตอบผมไม่ได้แปลไทยให้เพราะเยอะมาก และอยากให้ทุกคนได้อ่านจากต้นฉบับด้วย
เห็นได้ว่าการพูดคุยของ AI มีความเป็นคนสูงมาก เน้นให้คำตอบที่ลงรายละเอียดและให้ความเห็นเพิ่มเติม ส่วนตัวแล้วประทับใจดีครับ เหมือนนั่งพูดคุยกับกูรูที่น่าจะอ่านหนังสือมีความรู้อยู่เต็มตัว ใครอยากลองก็จัดไปแล้วมาโชว์กันได้ครับ
